Privacy Policy
OVERVIEW Clown Balloons Australia Pty Ltd ("Clown Balloons", "we", or "our") understands and respects your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you engage with or make a purchase from Clown Balloons via our website www.clownballoons.com.au (the "Site"). We handle personal information in accordance with Australian Privacy Principles and other applicable laws. If you would like a copy of this Privacy Policy in another format, please contact us.
PERSONAL INFORMATION WE COLLECT AND HOLD When you use the Site, we may automatically collect information about your device, such as your web browser, IP address, time zone, and cookies installed on your device. We may also collect data on the pages or products you view, websites or search terms that referred you to the Site, and how you interact with the Site. If enabled, we may also collect your mobile device location data. This is referred to as "Device Information."
We collect Device Information using:
- Cookies (data files placed on your device)
- Log files (track actions on the Site)
- Web beacons, tags, and pixels (track browsing behavior)
When you place or attempt to place an order, we collect information such as your name, billing/shipping address, email, phone number, payment details, and order history. This is referred to as "Order Information."
We may also collect information during interactions with you that are necessary for our business, such as your name, contact details, payment and transaction history—referred to as "Other Information."
Together, "Personal Information" includes Device Information, Order Information, and Other Information.
USE OF YOUR PERSONAL INFORMATION We use Order Information to:
- Fulfil orders (including payment processing, shipping, invoicing)
- Communicate with you
- Screen for fraud or risks
- Send you relevant information or advertising, in line with preferences
We use Device Information to:
- Screen for risk and fraud
- Improve and optimise the Site
- Generate analytics and assess
- marketing campaigns
- Provide location-based services and targeted advertising
We use Other Information for our general interactions with you, including in contractual relationships.
LEGAL BASIS FOR PROCESSING Our processing may be based on:
- Legitimate interests
- Legal obligations
- Contract performance
- Your consent (particularly for marketing communications)
SHARING YOUR PERSONAL INFORMATION We may share your Personal Information with:
- Shopify (our e-commerce platform)
- Google Analytics
- Logistics providers
- Advertising and marketing partners
- Legal and regulatory authorities as required
- Other entities in the event of a business sale or restructure
We do not sell your personal information.
THIRD-PARTY INFORMATION If you provide us with another person’s Personal Information, you must have their consent.
DIRECT MARKETING You will only receive direct marketing communications from us if you have opted in. You can opt out at any time by following the unsubscribe link in our communications.
BEHAVIOURAL ADVERTISING We may use your Personal Information for targeted ads. You can opt out of some services via:
- Google Ads
- Facebook Ads
- Digital Advertising Alliance
DO NOT TRACK We do not alter our data practices in response to Do Not Track signals.
YOUR RIGHTS If you are in Australia or a relevant jurisdiction (EU, UK, Canada, California):
- You may request access, correction, or deletion of your Personal Information
- You may object to processing or request data portability
- You may make a complaint and we will respond promptly
DATA RETENTION We retain Order Information:
- For the duration of our legal/contractual obligations
- For legitimate business purposes
- Until consent is withdrawn
- As long as required by applicable laws
We delete or anonymise data when no longer needed.
CHANGES We may update this Privacy Policy occasionally. Continued use of the Site signifies your acceptance. Please check this page periodically for updates.
MINORS The Site is not intended for individuals under 14. If you believe we have collected data on a minor, please contact us.
DISPUTE RESOLUTION Any disputes arising from this Privacy Policy will be resolved in accordance with the dispute resolution terms outlined in our Terms of Service.
CONTACT US For questions, complaints, or to exercise your rights, contact:
Clown Balloons Australia Pty Ltd
Attention: Privacy Compliance Officer
www.clownballoons.com.au
Email:sales@clownballoons.com.au
Last updated: June 2025